St. Joe's: Joining compassion with technology

On December 1st, I had the honour of assisting in the St. Joseph’s Dovetale launch. St. Joe’s is introducing Dovetale, a digital healthcare system, to improve the quality and efficiency of their overall healthcare. Currently, St. Joe’s records all information manually, which proves to be very time consuming and repetitive. The Dovetale software ensures that all patients’ information is stored securely, and is available in one place. Healthcare providers are also only required to input patient information into the system once, compared to their current chart system which requires multiple entries.
The Dovetale name signifies the joining of compassion and technology, and that the best care comes from understanding a patient’s ‘tale’. The launch involved teams travelling to different units of the hospital to explain the new software and answering questions from staff. The Dovetale team also had a stop-in information session for those curious about the new system. As a public relations volunteer, my job was to join teams that were speaking to staff about the new software, and to act as a reporter by capturing photos and pulling quotations from the experience. St. Joe’s public affairs department also created a social media contest. Units were asked to take a selfie with provided Dovetale icons and submit it to the public affairs team for the chance to win a Bluetooth speaker.
This experience allowed me to utilize skills that I am learning in Tim’s classes, and gain new skills. It was interesting to see how a large-scale launch operates, and the time and effort public relations professionals like Maria Hayes and Alex Anderson invest in their work. This experience was rewarding, and has sparked my interest in working in the healthcare communications sector in the future.


To learn more about Dovetale, click HERE


 

"Very exciting. Can't wait for an electronic chart" - Karen McLeod, Manager of Acute Psychiatry and Concurrent Disorders




"The idea is that you have access to the patient's chart at the point of contact" - Ian Preyra, Emergency Physician 


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